The hotel industry in Mexico is always in a constant process of evolution, adapting to new demands from customers and their competition. And on the above, we can say that one of the main concerns today is how to improve the guest experience in hotels in Mexico. There is no point in having the latest technology if they are not given facilities or service focused on them and their well-being.
Quality of service, safety and comfort are key factors which directly influence the users’ perception and their decision to return or not to return, or to make a recommendation to their acquaintances.
Below we will cover three key aspects to improve the hotel experience in Mexico, read on and discover the key factors.
3 key factors to improve the hotel experience in Mexico
1. Technology
We can definitely say that technology is the main element to bring value to the customer experience. Everyday people seek greater comfort, automation and receive a service having to wait as little as possible.
Well, on the above and focusing on what we offer in Perseo, let’s talk about the technology of our products and its value.
- Hotel locks: we offer locks with an access control software SmarthWay, allowing the management of all accesses from the reception of the hotel and also by programming. We currently have three series of locks: Lux, Hermes and Privy.
- Minibars: our minibars have a system that cools much faster, and without high energy expenditure. We also have different series (Glacier, Arctic, Arctic Glass), among which we are sure that you will find the best one for your hotel.
- Safes: safes are another element that adds value to the customer experience and not only because of the technology you can have, but because when traveling, we all carry valuables that we need to leave in the room, It is not something that you can carry on a daily basis, but when you go on a long journey, you have to make use of it. Having safes like the Aruba Series or the Capri Series will bring confidence and peace of mind to the guest.
These products for hotels in Mexico we offer are one of the best choices if you want to improve the experience, and we say this not because we are the manufacturers, but because thanks to our long professional career and studies made in the market, We have created a series of products that meet the needs of both the hotel and the guest, and also have the most advanced technology, being able to automate processes, reduce waiting times and provide great value.
2. The facilities and their harmony
All areas of the hotel must be in harmony with a specific aesthetic, have an innovative and trendy design, or based on the theme and history of the hotel itself.
This is where the accessories for bathrooms and others such as mirrors, courtesy trays, paper baskets, etc. Each element of the hotel counts and adds value, and that there is a harmony between all, is crucial to always make a good impression and make the guest feel at home.
And it is also important to maintain that everything is clean, care and no damage. If you want to improve the customer experience that comes to our hotel in Mexico, every detail must be taken into account.
3. Customer service
Last but not least, customer service is crucial. It’s no use having the latest technology, the best accessories and an interior design that impacts if the customer is unsavory.
As they always say “the customer is right”, and even if in some cases it is not true, we must ensure that every day at the hotel the attention to each person is the best, that they decide to return for the treatment they have received, besides other aspects.
It’s time to improve your hotel guest experience in Mexico
Now that you know the top three factors for improving your hotel guest experience in Mexico, it’s time to implement everything.
If you want your hotel to grow, contact us now, we will inform you about the products we offer and give you more information on how it can benefit you.
